On demand support when you need, where you need
Have full-time access to any skillset without the full-time payment
Have full-time access to any skillset without the full-time payment
On Demand Remote Support Service
- Do you have applications that need changes and tweaking every now and then? Is it taking too much time for your exsiting staff to fix?
- Do you need to produce different types of similar reports on request from your clients with a little of change in the format?
- Do you need to produce different analyses of data for your client?
- Are some of your clients asking for changes in their applications or looking for new modules? You also want to develop these quickly to generate revenue.But current staff are too busy with support calls?
- Do you think new application developments are not very profitable with your current inhouse structure?
- Is there something new coming up and you wish you had better inhouse expertise to handle this?
- Do you need professionals with different IT skillsets, but don't have enough work to employ them fulltime or on a regular part-time basis?
If the answer to any of the above is yes, then eCeltic can benifit you immensely with our remote support option.
What you can get from remote support?
- We can design a process and arrangement that best suits your requirments.
- You will have a designated eceltic person who will be directly in communication with your contact person or your client's client contact person on a daily basis.
- They will be visible online at all times through different Internet Messengers.
- You can talk/chat over the IM any time you want
- You can discuss your immediate requirements, corresponding deadlines and how you expect these to be done and delivered.
- Our contact person will get the job done for you and inform you in time.
What do you need to get remote support?
- For accessing your network or solving a problem in your client's network all you need to do is provide us with VPN access.
- After that our support personnel will access the machines by telnet, VNC or through remote desktop and start working as if they are sitting in front of the machine.
Remote support has proven very useful and popular for our clients in Ireland, US & UK.
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